Exchanges & Repairs
Did you purchase something as a gift but made the wrong colour choice? You’re not happy with the sizing of your bracelet? No problem!
Exchanges are accepted up to 30 days from the date of delivery. Simply contact me to tell me what the issue is and what item you would like to exchange it for (different colour, size, or other item of equal or lesser value).
Local exchanges (Ottawa, ON) can be done in person in the west end (same as local pickup) or at any of my events. Exchanges by mail will be done once I receive the original piece. The buyer will be responsible for the cost of shipping the replacement piece.
I strive to make pieces that you can enjoy for many years, but we all know accidents happen! Each piece gets one free repair within one year of purchase so contact me as soon as something breaks. After that, I still offer repairs but a small fee may apply. The buyer will be responsible for any shipping fees.
If your piece arrives in the mail broken, contact me within 7 days. I will replace the piece at no cost to you, and will cover the shipping.